Descrição da Função

Customer Service Representative Italian

Do you enjoy helping customers and solving problems?
Are you comfortable providing support via phone, email and chat?
Are you a fluent Italian speaker looking to work in Portugal in an international environment?

If you are customeroriented, proactive and motivated to deliver highquality service, this could be the right role for you

As a Customer Service Representative, you will support customers of international brands, ensuring a positive and efficient experience across multiple communication channels within a dynamic BPO environment

Where will you work?
Portugal Lisbon (initial onsite training in Sete Rios)

What will your responsibilities be?
Handle customer interactions via phone, email and chat;
Support customers with online purchases, orders and delivery followups;
? Provide clear and accurate information about products and services;
Resolve issues efficiently while ensuring customer satisfaction;
Meet quality and performance targets.

What do you need to succeed?
Native or fluent Italian;
Good level of English for internal communication and training;
Strong communication skills and customerfocused mindset;
Previous customer service experience is a plus.

Ready to take the next step in your international career? Apply now and make it happen!